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Contact

Last updated: October 30, 2026

We are a small independent team. The fastest way to reach us is email:

chenlong@mail.grokbot.com

What to include

• License or payment questions: the email used at checkout or your order ID.
• Pattern problems: the width, color count and fabric count you used, and what looks wrong. Please do not send private photos unless needed — the converter never uploads them, so we cannot see them otherwise.
• Feature ideas: Anchor or other thread brands, new export options — we read everything.

We usually reply within 2 business days. See also our refund policy and privacy policy.